Incidents reported on status page for Videowise https://status.videowise.com/ https://d1lppblt9t2x15.cloudfront.net/logos/4256473565d0b87bfbe74e6266b88d3e.png https://status.videowise.com/ en https://status.videowise.com/incident/948408 Fri, 10 Jul 2026 05:51:00 -0000 https://status.videowise.com/incident/948408#202183411326640082f449e0c309f2d42b22fc37ab49fe37e7b82b4eeebd388f Resolved – Media uploads incident The issue affecting media uploads and processing has been resolved. New media uploads and processing are now operating normally. Existing media and playback were not affected. We will continue monitoring the system closely to ensure everything remains stable. https://status.videowise.com/incident/948408 Thu, 09 Jul 2026 15:33:00 -0000 https://status.videowise.com/incident/948408#be5f3c380768544cb66662ddba75d009638139ba1b20d8bd3a065f2abc44b5fd We are currently experiencing an issue affecting media uploads. Some users may see uploads fail, remain stuck in processing, or take longer than usual to become available. The issue is related to a temporary restriction applied by one of our infrastructure providers after an automated security-risk detection. We have already secured the affected account, identified the suspicious credential involved, deactivated it, and are working with the provider to fully restore access. Core video playback and existing media are not affected. The impact is limited mainly to new media uploads and processing. We will post another update as soon as upload processing is fully restored. https://status.videowise.com/incident/947446 Wed, 08 Jul 2026 19:59:00 -0000 https://status.videowise.com/incident/947446#f7f5bfe1a634094cba2b3dbc6749605080105901b00a4d3f128b8e4f8df29ee1 The incident affecting our Live Shopping service has been resolved. The issue was caused by an infrastructure problem with one of our upstream providers. The provider has implemented a fix, and Live Shopping streams are now operating normally. Our team will continue to monitor the service to ensure stability. Thank you for your patience, and we apologize for any disruption this may have caused. https://status.videowise.com/incident/947446 Wed, 08 Jul 2026 18:28:00 -0000 https://status.videowise.com/incident/947446#25e47c103659d1bbb561b457e89f0c98a42c1c2f40718ca45532439034562219 We are currently investigating an incident affecting our Live Shopping service. Some viewers may experience dropped, interrupted, or unstable live streams. The issue is caused by an infrastructure problem with one of our upstream providers. The provider has identified the root cause and is currently implementing a fix. Our team is actively monitoring the situation and will continue to provide updates as more information becomes available. We apologize for the disruption and appreciate your patience. https://status.videowise.com/incident/851877 Wed, 18 Mar 2026 10:58:00 -0000 https://status.videowise.com/incident/851877#428e6bae26e5c2001369b08b214dd9e0fd4fa9c4eb57f4a0058e82b271defc2c The issue has been resolved https://status.videowise.com/incident/851877 Wed, 18 Mar 2026 09:59:00 -0000 https://status.videowise.com/incident/851877#12a542c966da8c0c99693d146553c811dca84d732b068a3acb735dcb7613dc5c Fix Deployed – Monitoring Ongoing A fix has been deployed for the issue affecting video playback on iOS devices. We are currently monitoring performance to ensure everything is operating normally. https://status.videowise.com/incident/851877 Wed, 18 Mar 2026 07:53:00 -0000 https://status.videowise.com/incident/851877#a9578caff1669bb6251c4de0c8ee89f61234a1d234cbd645e117fe5790176f2c Issue Identified – Fix Coming Soon We have identified the cause of the issue affecting video playback on some iOS devices. A fix is currently in development and will be released shortly. https://status.videowise.com/incident/851877 Wed, 18 Mar 2026 07:00:00 -0000 https://status.videowise.com/incident/851877#4b3143bce49abf3999582172c0a4852add16dbead1407424a5c7b5b6571041f6 We are currently investigating an issue affecting video playback on some iOS devices following a recent Apple update. In certain cases, the video player may not open after tapping on a widget. Our team is actively working on a fix. We appreciate your patience and will provide updates shortly. https://status.videowise.com/incident/403949 Fri, 26 Jul 2024 05:00:00 -0000 https://status.videowise.com/incident/403949#dd01daa03579d16c8dae9ad9876efaa5d0aa83a018f3096e8d0d875bf6b45fb8 Pushing new features https://status.videowise.com/incident/396680 Thu, 11 Jul 2024 08:00:00 -0000 https://status.videowise.com/incident/396680#c3fe75ac3648d6c16934c6f81d5c310760dbe370d5a8d3208d1a640c19999ea6 Possible slowdown in administration https://status.videowise.com/incident/395543 Tue, 09 Jul 2024 08:30:00 -0000 https://status.videowise.com/incident/395543#78fe641d63c67cb8217eda42c6021976bde647c3c31eec5ae47fd45ac6e22ee5 Maintenance completed https://status.videowise.com/incident/395543 Tue, 09 Jul 2024 07:30:00 -0000 https://status.videowise.com/incident/395543#892a4baed83d0fae01b29841fb0fa0e215e6bd8900ba008bcbb400b2b24d80f5 Could notice a slight slowdown in the Administration dashboard